Terms & Conditions

This is a legal agreement between you and FOCUS Training, Inc. (FOCUS or we) for your purchase of training courses and training materials (“classes” and “Training Materials”, respectively), which includes printed materials and online resources. 

By completing the application process, you agree to these terms which will bind you and (if you are an employer) your employees. If you do not agree to these terms, discontinue the process now. 


Registrations are limited and sold on a first-come, first-served basis. Confirmation of your registration will be e-mailed to you upon acceptance. The tuition includes live training, participation in communities of practice and coaching, written materials, and electronic resources. 

Payment in full must be made prior to participating in an Institute event. Payment can be made by check made payable to FOCUS Training, Inc. or by credit card. 

Note: Tuition refunds are subject to the Cancellation policy.  

Registration Deadline

The registration deadline for each class is posted on our website (typically 14 days prior to the first training event). Late registrations and payments will be accepted only subject to availability. 

Live Training Event Details

Virtual event login details and other live training event information will be e-mailed within 48 hours of receiving your registration. You will also receive calendar invitations and reminders within 24 hours of each event.

Cancellation Policy

We understand that from time to time circumstances might prevent you from joining a cohort for which you have registered. Should you find yourself in this situation, please contact us to arrange one of the  following options:

  • Substitute: Choose a substitute from your organization to participate in your place. Please notify us of the new attendee’s name and contact details prior to the first live training event. It will be necessary for them to complete the registration process. 
  • Refund: Cancellations received more than 30 days prior to the first live training event are entitled to a full refund. Cancellations received less than 30 days prior to the first live training event are entitled to a 50%  refund. Cancellations after 8 AM CST on the day of the cohort Orientation event are not entitled to any refund.  

Notification of cancellation must be delivered to FOCUS Training in writing. Notification in writing can include email to or postal mail to 531 S Water Street, Milwaukee, WI 53204.  The date of receipt is determined by arrival in our office, not by postmark. If you are unable to join the cohort for which you have registered and do not notify FOCUS prior to the event, you will be charged the full registration fee. 

Training Event or Class Cancellation

Cohorts may be canceled or postponed due to low registration or other unforeseen circumstances. In such an event, the registrants will be notified as soon as possible, and tuition fees fully refunded,  credited, or transferred to another cohort as soon as possible. 

FOCUS is not liable for any costs or charges incurred in the event that any cohort is canceled or postponed due to low registration numbers or unforeseen circumstances.

Participant Expectations

Participants in the cohorts agree to maintain a standard of conduct that supports a safe and inclusive learning environment. FOCUS reserves the right to remove a participant from the cohort if they are found to be acting in such a manner as to disrupt the learning environment or harm other participants. In the event of a participant being removed for these reasons, they will not be entitled to a refund.

Participants are also expected to attend all events offered as part of the Institutes by FOCUS Training. Failure to attend events will not entitle the participant to a refund.


FOCUS Training awards training certification contingent on the completion of requirements. Participants who fail to complete these requirements and are not awarded certification are not entitled to a refund.

Intellectual Property

You acknowledge and agree that all worldwide rights, titles, and interest in and to, any and all programs,  thematic content, derivative works, products, and other results of the experience/presentation,  including, without limitation, each and every discovery, invention, or improvement which may be conceived or developed as a result of, or in connection with, the consultation/experience/presentation shall be the sole property of FOCUS Training. Any photos, video, or written comments collected throughout the course of the program are the property of FOCUS and you give permission for use of these items by  FOCUS in any research or promotional efforts. You agree:

  • not to copy the Training Materials except where such copying is incidental or necessary for  the purposes of completing the relevant class; 
  • not to rent, lease, sub-license, loan, translate, merge, adapt, vary, or modify the Training  Materials; 
  • not to alter, or modify, the whole or any part of the Training Materials, nor permit the  Training Materials or any part of them to be combined with, or become incorporated into,  any other materials; 
  • to supervise and control the use of the Training Materials and ensure that they are used by  your employees and representatives in accordance with the terms of this License;
  • to include the copyright notice of FOCUS on all entire and partial copies you may make of  the Training Materials on any medium; 
  • not to provide or otherwise make available the Training Materials in whole or in part, in any  form to any person without prior written consent from FOCUS 

FOCUS’s Liability

FOCUS is not responsible for any damage to property or injury to persons in the course of classes. You are held responsible for your safety and actions. You agree to indemnify, defend and hold FOCUS  harmless from and against any and all losses, costs, and expenses, including attorney fees, which arise from or are related to the events. 

Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by events outside our reasonable control (Force Majeure Event). 

A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control. 

Our performance is deemed to be suspended for the period that the Force Majeure Event continues,  and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event. 


If we fail, at any time during the term of this License, to insist upon strict performance of any of your obligations, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not 

constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 

A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 


Any notice required or permitted to be given by either party to the other under these terms shall be in writing. 

If any provision of these terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these terms and the remainder of the provision in question shall not be affected thereby. 

Entire Agreement

These terms and any document expressly referred to in them represent the entire agreement between you and FOCUS in relation to the purchase of classes and Training Materials and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing. 

We each acknowledge that, in entering into these terms, neither of us has relied on any representation,  undertaking, or promise given by the other or be implied from anything said or written in negotiations between us prior to entering into these terms, except as expressly stated in these terms and conditions. 

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of entering into these terms (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions. We have the right to revise and amend these terms and conditions from time to time.

We believe leadership matters

FOCUS Training is an interactive leadership development company that has been helping people achieve excellence through understanding and action since 1992.

531 S Water St,
Milwaukee, WI 53204