From massive natural disasters to a simple missed flight, moments of crisis are all but inevitable in life and in business. Some crises erupt spontaneously from forces beyond one’s control, while others are a product of inattention or negligence. In any case, these difficult periods offer an opportunity for leaders to step up, take charge, and institute necessary change in organizations. This module will define the different varieties of crisis and how they are created. It will explore the common mistakes made by leaders in crisis and discuss best practices for crisis leaders throughout the five phases of crisis.