For leaders to effectively help their team members improve performance and grow, they must become comfortable and competent at defining expectations. Holding others accountable for their responsibilities becomes more effective when leaders understand the best practices of performance expectations. Well-defined expectations are also key to the success of collaborative project work, customer relationship management, and even learning experiences like this one. In this module we will explore the foundational principles of the expectation management process and present tools for leaders to hold themselves and others accountable.
– Demonstrate competency in defining expectations
– Understand the importance of setting precise objectives and have the skills to communicate these expectations effectively
– Develop the ability to employ best practices in holding team members accountable
– Recognize the significance of well-defined expectations beyond traditional work settings
FOCUS Training is a learning and development company focused on equipping people, teams and organizations with the knowledge and leadership skills they need to grow.